Privacy Policy

1. Information We Collect

We may collect personal information that you provide directly, including your name, email address, billing details, and order history when you create an account or make a purchase.

We also collect technical information such as IP address, browser type, language, device identifiers, pages visited, referral URLs, and diagnostic logs to help us operate and secure our platform.

If you contact support, we collect the content of your request and any related attachments to resolve your issue and improve future support quality.

2. How We Use Information

We use your information to provide and maintain service functionality, process payments, deliver purchased eSIM plans, and send service-related notices such as order confirmations and activation details.

Your data may also be used to monitor performance, detect abuse or fraud, enforce our terms, comply with legal obligations, and improve product quality, reliability, and customer experience.

Where allowed by law, we may send marketing updates. You can unsubscribe at any time through the unsubscribe link in emails or by contacting support.

3. Legal Basis for Processing

Depending on your location, we process personal data on the basis of contract performance, legitimate interests, legal compliance, and consent where required.

When consent is used as the legal basis, you may withdraw it at any time without affecting processing performed before withdrawal.

4. Sharing of Information

We share information only when necessary with trusted service providers such as payment processors, telecom partners, cloud hosting providers, customer support platforms, and analytics tools.

We may disclose data to regulators, law enforcement, or other authorities when legally required or when needed to protect our rights, users, or the security of our services.

We do not sell your personal information.

5. Cookies and Similar Technologies

We use cookies and similar technologies to remember preferences, maintain secure sessions, understand usage patterns, and improve website functionality.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how some parts of the site function.

6. Data Retention and Security

We retain personal information only for as long as necessary for business, contractual, tax, accounting, fraud prevention, and legal compliance purposes.

We apply administrative, technical, and physical safeguards designed to protect your data. However, no internet-based system can be guaranteed as fully secure.

7. International Data Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers in line with applicable laws.

8. Your Rights

Subject to local law, you may have the right to access, correct, delete, or restrict processing of your personal information, and to object to certain forms of processing.

You may also request a copy of your data in a portable format and submit complaints to your local data protection authority.

9. Children's Privacy

Our services are not directed to children under the age required by local law. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material updates will be reflected by revising the effective date and, where required, by providing additional notice.

11. Contact

For privacy questions or requests, contact us at support@afroesim.com.